"Thank you for continuing to fight for what's right, and fight for all of us independents out here! Good luck Para!"
Drivers
"Thank you for continuing to fight for what's right, and fight for all of us independents out here! Good luck Para!"
“Para gave me the ability to understand how much tip I could get from the food I delivered. It's helped me make a lot more money.”
"I would love for you [Para] to know that I truly appreciate how transparent you guys make the Doordash driver process. Thanks again for everything you do."
Frequently Asked Questions
How do I get access to the Grubhub Mileage Transparency feature?
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Grubhub Mileage Transparency is available through Para's latest version of the app (v1.0.1 and beyond). Visit your app store to update your app!
I'm having trouble logging into the Para app.
If you are unable to log in with your phone number, please attempt to log in using your email.
If you continue to have issues, please email us at help@withpara.com
How do I delete my Para account?
We are sad to see you go, but here's how to delete your account:
1. Go to the "Account" tab (on the bottom right)
2. Go to "Login and Security" under the "Account" tab
3. Select "Delete Account" and confirm to delete
What is Para?
Para is a mobile application that enables you to see more data about your orders so that you can pick the best orders for you.
Our mission is to improve the experience of Gig Workers, we show you the tip amounts and mileage that delivery platforms are hiding. We are also working on bringing new features to help manage your work. Para is completely free, we do not keep or sell any of your data. We're a venture-backed startup.
Where do I find the app and what is it called?
The app is called Para - Drivers Earn More in the Apple App Store and Para Drivers in Google Play Store.
Click the button on the top or bottom of the page to download.
Does Para work with other platforms besides DoorDash and Grubhub?
Currently, our features only are available for DoorDash and GrubHub.
We hear you loud and clear though and are working to add other platforms!
What is the difference between the DoorDash and GrubHub features?
DoorDash does not display full payout information before you accept a trip. Our tip prediction feature is able to provide you with an estimate of what that tip will be, and the subtotal so you can make informed decisions on whether to take a trip.
Separately, GrubHub does not show everyone how many miles you will have to drive to complete the order ahead of time. We show you the mileage (from where you are to where the drop off is), $/mile, tip amount, and other trip information in one place.
We believe that it is the right of any independent contractor to have full transparency of their pay prior to accepting the work that they do. We will continue to stand by that and fight for it. These features are one tool that we hope will help get you to full transparency.
I can't find the big green "Full Payout" button!
With the addition of Grubhub Mileage Transparency to our platform, we wanted to give you the option to turn on transparency for one or both platforms! The toggles, when green, means that the full payout mode is on for that platform.
Do I have to have the Para app open to use the features?
You need to have opened the Para app and the toggle for each platform should be green.
You can go to another app once the toggle is green and keep it on in the background.
It’s better to run it in the background. If you have it open, you may not receive notifications.
Will I get deactivated?
We have not had any Para users deactivated for any platform using Para. We’re upfront that using our features may be a violation of gig app terms of service, but we believe that this is the right thing to do - independent contractors have the right to make informed decisions.
Will Para steal my information? (Social security number, tax payer ID number, etc) ?
No. We don't access or store any of this info. We aren't able to access certain sensitive information including bank info.
We use the minimum amount of your information in order to provide you this service, and nothing more.
Can we do anything to get Para working when it stops?
It helps us when you notify us about the problem and provide some helpful details around it. When you face a problem, please email us at help@withpara.com
Is Para down?
If Para is experiencing an outage, we will send an in-app notification. We do our best to keep the service running and reliable.
If you notice any issues, please email us at help@withpara.com
I got a new phone and phone number, how can I log in?
If you are unable to log in with your phone number, please attempt to log in using your email. If you’re not able to log in with your phone number, please use your email instead. If you still have issues after trying all of the above, email us at help@withpara.com
How do I sign up?
1. Download the Para app here: https://withpara.app.link/learnmore
2. After completing sign up, head to the "Drive" Page
3. Enter your credentials for the platforms you wish to connect to
My earnings tracking is not working
Our team is currently working on improving our earnings and mileage tracking feature, which may take some time.
We will update our users once this feature of the app is turned back on!
What is "subtotal" value for Pay Transparency?
The subtotal shows the total cost of the goods that you are transporting on a DoorDash trip.
By showing this, you can now have a better idea of the order size before accepting the trip.
Does the "total" include the tip?
Yes, the "total" includes the tip.
What do the different color tips mean?
Grey: $0-4.99 tip
Yellow: $5.00-9.99 tip
Green: $10.00+ tip
Do I have to have the Para app open when I am dashing?
The Para app needs to be open, but should be backgrounded
It’s better to run it in the background currently. If you have it open, you may not receive notifications
I’m not receiving notifications.
- Make sure you followed the steps in "How do I sign up?"
- Make sure you have the Para app open and in the background when you are dashing
- Check your Para notification settings. Common things include do not disturb mode, low battery mode, and general notification settings
- Log out of the Para app and log back in
- If you still have issues after trying all of the above, please email us at help@withpara.com
Notifications are disappearing too quickly.
You can set the notification to be persistent (stay unless you swipe it away) in your phone’s notification settings (iPhones).
Certain Android phones have notification settings.
How do I remove my Grubhub account?
To remove your account, click on "View Details" under Grubhub on the Drive tab. Then click on "Deactivate", which is in red at the bottom of the screen.
What is the "ready by" value?
This "ready by" value is the time your order should be ready for pickup from the restaurant.
What is the "$ / mile" value?
The "$/mile" value is how much you'll make per mile driven from your current location -> restaurant -> drop off. This is calculated by using the total distance you will have to drive to the restaurant and then to the drop-off location.
What is the "miles" value?
The "miles" value shows the total distance you will have to drive to the restaurant and then to the drop-off location.
(current location -> restaurant -> drop-off location)
Why can't I log in?
Please try signing into your Grubhub drivers app to ensure the credentials are correct.
- If the issue persists, please email us at help@withpara.com so we can help investigate further. Thanks!
What is ParaWorks?
ParaWorks is Para’s job opportunity hub. Currently available in just a few markets (SF, LA, NY), we are working with gig worker-friendly companies to connect their on-demand work opportunities to Para users! To learn more about ParaWorks, check out our blog!
Why is Para working on Paraworks?
Our mission is to put more money in the pockets of our users. There are many earning opportunities available that, when stacked together, can lead to earnings that are far greater than what singular platforms offer today. We are striving to bring opportunities from multiple partners and platforms into one place so drivers can safely and easily manage the jobs accepted and make more money.
[Payment] How do I get paid?
We have partnered with Gig Wage to process payments. In order to receive payment, you must first create an account with them and enter your bank information.
Please give us 2-3 business days to add your payment into your Gig Wage account. After your payment is in your account, you will receive it either instantly or normally.
Gig Wage offers two payment options:
1. Instant pay for $2 each time you are paid instantly. This occurs if you add your debit card.
2. Standard 1-2 business days to appear in your bank account for free. This occurs if you only add your bank account (and remove your debit card).
[Payment] How frequently and when do I get paid?
Para currently is processing payments 3x a week:
- Monday & Tuesday work: payment is made Wednesday
- Wednesday & Thursday work: payment is made Friday
- Friday, Saturday & Sunday work: payment is made Monday
Any incentives or bonuses will be paid weekly, on Monday
[Payment] I have not gotten my payment
Please reach out to works@withpara.com and our team will review and get back to you!
[Payment] What do I do if Gig Wage isn’t working?
Who am I doing work on behalf of?
While you are signed up for ParaWorks and receive payments from Para, whenever you are doing a job, you are completing it on behalf of our partner. In the case of merchandising you are “representing” Buffalo Market, as you are merchandising the products that they supply to the store.
Is the store expecting me?
At the moment, there is no sign in process nor required uniform / attire. Many merchandisers are dressed in everyday clothes. Grocery stores expect this and understand that it is a critical part of their operation.
If they ask who you're affiliated with you can mention Buffalo Market.
If someone at the store asks you to do other work, respond saying you were not informed to do that and carry on.
What is Merchandising?
There are three primary goals of merchandising:
1. Count/take inventory of a specific product
2. Arrange product so it looks visually pleasing to the customer
3. Take photos of the shelf, before and after.
Each brand takes between 10 to 20 minutes to merchandise. Want to learn more? Check out this video we made.
Who have you partnered with?
We have partnered with Buffalo Market, a supplier and merchandiser of multiple brands throughout the state of California. Buffalo Market utilizes third-party merchandisers to ensure the brands they supply are well-displayed and to track inventory.
I’m at the store and I have questions!
Please contact us at works@withpara.com or text 415-727-2443 and our team will get back to you as soon as possible.
Still have a question?
